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EJC2's avatar
EJC2
Initiate
Oct 15, 2017

Netgear NightHawk R7500 x4 GenieAFX.dll error with updated firmware

I keep getting 6 popups on my screen that I have to constantly remove. I reads as follows:

 

C:\Programfiles\NETGEAR\ReadyShare Vault\GenieAFX.dll is either not designed to run on Windows or it contains an error. 

My backup program was working fine until the errors started. I tried to uninstall Netgear Genie and reinstall but it still will not work.

Any suggestions would be appreciated.

2 Replies

  • Have you added or updated any of the programs on the computer sounds like a link was changed or removed on the os program Windows has doing updates almost every month.

    • EJC2's avatar
      EJC2
      Initiate

      I have not done any updates. When I posted as updated firmware I meant that I had the lastest update installed. After not being able to get the program working and the need for it I found the Vault program on the Netgear website. I downloaded it and reinstalled and it now works. I found that the link through the router did not direct me to the download I needed. Thanks for the feedback.