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Forum Discussion
"Netgear router is not found or is not supported. Also, no IPv6 is enabled' Windows 10
Wireless works but no wired internet connection after Windows 10 installed. Up dated Genie and did the work around. Worked for a while on and off. now nothing????
Hi @Donl1000,
The NETGEAR Genie is only an additional program that will allow you to monitor and make some changes to some settings of your router and should not affect the Internet connectivity of your wired devices.
1. What is the model number and firmware version of the router?
2. Have you tried resetting the router?
3. Have you tried changing ports or cables?
4. have you tried power cycling (turn off and on) the router?
Regards,
Dexter
Community Team