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Forum Discussion

AlexWaltz's avatar
AlexWaltz
Aspirant
Jan 29, 2017
Solved

NetGenie doesn't work with my router

I've setup my Nighthawk R7000 router and used the NetGenie app to enable parental controls.  Once this was done, I sent the OpenDNS default filtering level to high.  I then used the Network Map in Ne...
Genie
  • DexterJB's avatar
    DexterJB
    Feb 02, 2017

    Hi AlexWaltz,

     

    1. Please make sure that the DNS values on the router UI are set to  208.67.222.222 and 208.67.220.220.

    2. Are all devices affected?

    3. Please make sure that the settings are in sync when you login to https://netgear.opendns.com/sign_in.php.

     

    Regards,

     

    Dexter

    Community Team

Adewale's avatar
Adewale
Luminary
Jan 29, 2017

shouldn't this post be titled "Parental control doesn't work with my Router"?

AlexWaltz's avatar
AlexWaltz
Aspirant
Jan 30, 2017

Adewale, Symantics I guess, the question remains the same.

 

  • Adewale's avatar
    Adewale
    Luminary
    Jan 30, 2017

    hmmm...actually its not semantics...Parental control is a feature in Genie but Genie does a lot more than parental control...so when you title your post wrongly, you dont get help as quickly as you should

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Feb 02, 2017

      Hi AlexWaltz,

       

      1. Please make sure that the DNS values on the router UI are set to  208.67.222.222 and 208.67.220.220.

      2. Are all devices affected?

      3. Please make sure that the settings are in sync when you login to https://netgear.opendns.com/sign_in.php.

       

      Regards,

       

      Dexter

      Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Feb 06, 2017

    Hi AlexWaltz,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team