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Forum Discussion

afl40's avatar
afl40
Aspirant
May 24, 2016

Nether Genie and Finder conflict

Downloaded Genie on my Mac. Now finder will not close and the light green genie screen(blank) stays open. Desktop is not available. What to do? Last update on Mac.
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 05, 2016

Hi afl40,

 

1. Have you tried force closing the Genie app as suggested by storm1985?

2. What is the OS X version of your Mac?

3. Have you tried uninstalling and re-installing the app?

4. Did you encounter an error message? If yes, what is the error message and please provide a screenshot if possible.

 

Regards,

 

Dexter

Community Team

afl40's avatar
afl40
Aspirant
Jun 12, 2016

1. Yes, it did not work. I can't force quit it, the only option I have is to relauch Finder.
2. Version 14.0
3. Yes, did not work
4. No error message.
Thanks

Please HELP!!!!!!!!!!!!!!

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 15, 2016

    Hi afl40,

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter

    Community Team