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Forum Discussion

amalvoso's avatar
amalvoso
Aspirant
Dec 18, 2016

Network Genie not working after update

Access to network genie from ipad not working after latest update on 12/17/16. Works fine from android cell phone and from wired PC.

 

Thanks

amalvoso@yahoo.com

Genie

4 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 21, 2016

    Hi amalvoso,

     

    1. Are you unable to login to the app?

    2. What error message are you getting? Please provide a screen shot if possible.

    3. Have you tried uninstalling and re-installing the app?

    4. Have you tried another iOS device?

     

    Regards,

     

    Dexter

    Community Team

     

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 26, 2016

    Hi @amalvoso,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter

    Community Team

    • amalvoso's avatar
      amalvoso
      Aspirant
      Dec 26, 2016

      Now intermittent, works consistently with android.

       

      thanks

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Dec 27, 2016

        Hi @amalvoso,

         

        Thank you for providing an update. Please my previous inquiry to help us isolate the issue.

         

        Regards,

         

        Dexter

        Community Team