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Forum Discussion
Network Map does not appear in Nighthawk app on new iPhone 16e
Got a new iPhone 16e. The Nighthawk app is not displaying the Network Map and therefore unable to switch the view from the RAX40 to the EAX12 extender. Network Map displays on the old iPhone SE and iPad Air. All three on iOS 18.3.1.
2 Replies
Make sure the app is locally connected and not using Anywhere Access.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-messageThanks for the quick response. Unfortunately, neither suggestion resolved the issue. It remains curious with the other iOS devices are not experiencing this problem.
The Private Address function also has two options: Fixed and Rotating. The new phone arrived set to Fixed, and I'd left it there so I could monitor devices on the network. Turning it off didn't make a difference for making the extender appear.
I'll see if anyone else has suggestions or might have encountered this.
