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Forum Discussion
New Nighthawk App - where are the parental controls??
As suggested by Netgear I had set up an OpenDNS account and used the Netgear Genie App to enable / disable the parental controls on demand.
Today I was forced to upgrade to the new Nighthawk Ap...
How do I file claim? I bought Dec 2018 for the sole purpose of having parental control feature. Looks like Genie desktop app is gone, nothing in the admin of the router and as of April 10 the Disney Circle app is gone. I want my money back to buy a router which does have this feature. Help!
Hi gojambi, welcome to the community! The desktop Genie will continue to work for the Live Parental Controls feature. You can download it on the link below and go to the DOWNLOAD PC or DOWNLOAD MAC links at the bottom.
https://www.netgear.com/home/discover/apps/genie.aspx
Also, your router (R6900) is among the models that do support the Disney Circle feature as described on the link below.
https://kb.netgear.com/000044718/What-NETGEAR-routers-support-Circle-with-Disney
Dexter
DexterJB wrote:Hi gojambi, welcome to the community! The desktop Genie will continue to work for the Live Parental Controls feature.
Sorry Dexter,
Lot of features previously available with the Genie Apps only are not available on the desktop Genie. And the bypass account can't be used on the mobiles now, too. This aint a solution...- I downloaded circle Disney app and it says to connect to my WiFi which I am and the app doesn’t think I’m connected. Does this app even work? If so how do I setup and can I set specific times to shut down WiFi?? That’s why I bought the router
gojambi wrote:
I downloaded circle Disney app and it says to connect to my WiFi which I am and the app doesn’t think I’m connected. Does this app even work?Have you set up your R6900 router to enable Disney Circle?
You need to do that before worrying about apps on a mobile.
By the way, did you read the earlier messages in this discussion? (You've joined in on something that started months ago from someone using different hardware.) Scroll back and you will see that there is a section of this place given over to Circle?
Circle Smart Parental Controls - NETGEAR Communities
You don't say which app you are using. Android? iThing? It may make a difference.
gojambi wrote:
If so how do I setup and can I set specific times to shut down WiFi??You don't need Circle for that.
There is support stuff for the R6900, including a manual, at the end of this link:
>>> R6900 | Product | Support | NETGEAR <<<
See the section Set Up a WiFi Schedule.
DexterJB wrote:Hi gojambi, welcome to the community! The desktop Genie will continue to work for the Live Parental Controls feature. You can download it on the link below and go to the DOWNLOAD PC or DOWNLOAD MAC links at the bottom.
https://www.netgear.com/home/discover/apps/genie.aspx
Also, your router (R6900) is among the models that do support the Disney Circle feature as described on the link below.
https://kb.netgear.com/000044718/What-NETGEAR-routers-support-Circle-with-Disney
Dexter
Dexter,
Since the R6400v1 isn't supported, could you have the engineers set the Genie iOS and Android apps to allow it to keep managing those routers instead of pushing us to an app that doesn't even support our hardware or our Live Parental Controls?
Thanks!
This link brings up a new page with the new Netgear app. Don't see anything in there for parental controls. I upgraded firmware in router to latest. No parental controls from admin page. When I use circle w/ disney app it says connect to your wifi network. I am and I get an error "couldn't find circle on your router" Do I need another piece of hardware to use in addition to the router? Do I need to buy a circle device? I"m about ready to sell the router and buy one with real parental controls. ANy help?
gojambi wrote:
No parental controls from admin page.
Where are you looking? "Admin page" could mean several things.
If you have a PC or Mac, download the Netgear Genie:
genie Landing Page | Apps | Discover | Home | NETGEAR
Then you should see a tab for parental controls.
You could start here:
Parental Control | Block Websites | Internet Safety | NETGEAR
gojambi wrote:
Do I need to buy a circle device? I"m about ready to sell the router and buy one with real parental controls.
You say that you have the R6900. According to this, your device supports Disney Circle.
What NETGEAR routers support Circle with Disney? | Answer | NETGEAR Support
Don't give up. Just approach the thing methodically as described in the various articles.
Did you find this?
And, of course, there is this place:
Circle Smart Parental Controls - NETGEAR Communities
