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Forum Discussion
New Nighthawk App - where are the parental controls??
As suggested by Netgear I had set up an OpenDNS account and used the Netgear Genie App to enable / disable the parental controls on demand.
Today I was forced to upgrade to the new Nighthawk Ap...
DexterJB wrote:Hi gojambi, welcome to the community! The desktop Genie will continue to work for the Live Parental Controls feature. You can download it on the link below and go to the DOWNLOAD PC or DOWNLOAD MAC links at the bottom.
https://www.netgear.com/home/discover/apps/genie.aspx
Also, your router (R6900) is among the models that do support the Disney Circle feature as described on the link below.
https://kb.netgear.com/000044718/What-NETGEAR-routers-support-Circle-with-Disney
Dexter
Dexter,
Since the R6400v1 isn't supported, could you have the engineers set the Genie iOS and Android apps to allow it to keep managing those routers instead of pushing us to an app that doesn't even support our hardware or our Live Parental Controls?
Thanks!
This link brings up a new page with the new Netgear app. Don't see anything in there for parental controls. I upgraded firmware in router to latest. No parental controls from admin page. When I use circle w/ disney app it says connect to your wifi network. I am and I get an error "couldn't find circle on your router" Do I need another piece of hardware to use in addition to the router? Do I need to buy a circle device? I"m about ready to sell the router and buy one with real parental controls. ANy help?
gojambi wrote:
No parental controls from admin page.
Where are you looking? "Admin page" could mean several things.
If you have a PC or Mac, download the Netgear Genie:
genie Landing Page | Apps | Discover | Home | NETGEAR
Then you should see a tab for parental controls.
You could start here:
Parental Control | Block Websites | Internet Safety | NETGEAR
gojambi wrote:
Do I need to buy a circle device? I"m about ready to sell the router and buy one with real parental controls.
You say that you have the R6900. According to this, your device supports Disney Circle.
What NETGEAR routers support Circle with Disney? | Answer | NETGEAR Support
Don't give up. Just approach the thing methodically as described in the various articles.
Did you find this?
And, of course, there is this place:
Circle Smart Parental Controls - NETGEAR Communities
This link is obsolete. Genie app no longer works, replaced by Netgear app. Tried that, searched every option and no parental controls.
- So I have read this thread. My warrant expired last week. I, like many others, bought this specifically to have detailed control of my network with four teenagers. This change is unacceptable- NETGEAR has not corrected it, therefore I will be forced to remove and sell this router to by one which has the features I want. It will not be a NETGEAR - this router was expensive - I won’t pay a second tie for NETGEAR.
gojambi wrote:This link brings up a new page with the new Netgear app.
There is "just" a very intrusive pop-up overlay promoting Netgear Nighthawk and Orbi Apps. Top right, you find a [X] control to close it and gain access to the Genie landing page again.
gojambi wrote:Don't see anything in there for parental controls. I upgraded firmware in router to latest. No parental controls from admin page.
This is exactly what the existing Netgear router user base like many of us does not understand - end apparently even less Netgear. We need continued App support for Netgear LPC (Live Parental Control) - either by allowing the Genie App again, or including the lPC support with the Nighthawk App (instead of bloatware like the WiFi Analyzer). The re-purposed the Parental Control button on the Nighthawk App does only appear while connected to routers supporting Circle.
AbhayB please - your customers, your business!
