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Forum Discussion
New Nighthawk App 2.2 Now Available!
The Nighthawk App is now available to upgrade. Download the latest version to enjoy performance improvements, bug fixes, and the latest features like Remote Management. Now you can eas...
I downloaded this Nighthawk to update fireware on my router.
It asks me to complete two security questions. The first one is my oldest sister's first name. I only have one sister and I knew her name for sure. The 2nd question was my mother's middle name of which I know it for sure. But never one will they accept as if I don't know what I am talking about. I now can't get past this screen to continue on to update the fireware. This sucks.
azsunny38 wrote:
I downloaded this Nighthawk to update fireware on my router.
It asks me to complete two security questions.
Did you actually set up the questions and answers in password recovery?
A router can get into that "password recovery" mode if that feature is turned on but you have not set it up. I see this as a bug in the firmware.
If you know the username and password, try restarting the login process.
If you get stuck in recovery, then a factory reset is the only way to regain control. That will put you back to the default username and password.
After you have done that, either disable password recovery, or set it up with your own questions and answers.