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Forum Discussion
New Phone, can't log in, Device not recognized
Nighthawk App not allowing me to log in from new Samsung S24 phone. Quickly says Device Not Recognized, then flips screen to Login Denied. I can log in via web admin. Have always had mobile phon...
I'm not sure what to do with your suggestion. Any specific steps I need to do on my phone?
Was this resolved? I have the exact same issue!
It has not been resolved unfortunately. I was able to send in a bug report from the phone. Once the error comes up, you shake the phone back and forth several times for a bug form to come up to submit.
I got around the problem
I had a second backup email address and when I started the app, instead of using an existing account, I created a new one using the backup email address. All set now. I didn't enable 2FA, as I think that's the cause of the problem, the fact it can't hit your old phone after you've replace it!