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sullymom's avatar
sullymom
Follower
Mar 15, 2023

NH app no longer allows me to connect

Have read all options, but doesn't seem past info is still valid.  Tried to re-install router, but could connect to default settings (had previously renamed router/password).  Router is running just fine, put cannot access NH app.  Please help.

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  • michaelkenward's avatar
    michaelkenward
    Guru
    Mar 16, 2023

    sullymom wrote:

    Have read all options, but doesn't seem past info is still valid.

    Only you know what you are doing and where things go wrong.

     

    Far too many unknowns.

     

    Which app is this? iOS? Android?

     

    What firmware version do you have on the device?

    A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

    It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

    The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

     

    Have you tried usikng the browser graphical user interface (GUI) to access the router from a wired PC connection


    You can help people to help you by providing the information suggested in this forum's header:

     


    Subject (Include model number and brief summary)
    Model (Recommended - Helps the community give the best answers)
    Body (Include additional detail including model version, firmware, OS and environment where relevant.)

    They are there for a good reason.