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Forum Discussion

GlassHouses's avatar
GlassHouses
Follower
Aug 07, 2020

Night hawk App unable to control devices

I've had my new R7200 for just under a week.  Everything works fine.  The NightHawk app seemed to be an excellent tool to control kids devices, i.e. disconnect WiFi to app using app.  Yesterday the app stopped giving me the option to turn off devices.  It just lists the devises but the little slide green for WiFi and off to block is gone.

 

Ive deleted and reloaded the app with no results.  I can still control devices on my laptop but that is not always an option.  Anyone else have this issue and find a remedy?

 

Thank you,

Mom of teen who won't turn games off 🤦‍♀️

3 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Aug 11, 2020

    Hello GlassHouses,

     

    Welcome to the community! May you let us know the Nighthawk app version you currently have installed on your phone (iOS or Android)? 

     

    Thanks,

    Christian 

    • Kitjai's avatar
      Kitjai
      Aspirant
      Aug 12, 2020
      Router RAX80 firmware: V1.0.3.98_1.0.46
      Nighthawk App version: 2.6.0.13 (IOS)

      Hi, I can confirm the device manager in app is broken. Most of my wireless devices are showing wired now. Duplicate entries are being displayed and the disconnect from Network toggle does not work anymore.

      I use this regularly to control internet access at home. Pls can someone investigate.

      Thanks
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Aug 18, 2020

    Hi Kitjai,

     

    Thanks for your feedback. We'll have the info forwarded to our product teams for review.

     

    Christian