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Richvel's avatar
Richvel
Follower
Dec 08, 2020

Night Hawk app with Samsung S20

Had NightHawk app on my Galaxy S7 and workrd great. Moved to a new Galaxy S20 and now the app takes me to thw "Login Required Page"  with user name filled in with "admin" that you cannot change and password. Tried correct password ( that still works on the old S7) tried default "password" to no avail.  Also tried default password on bottom of Router with no luck. So deleated app from S20 and reinstalled. Auto fill puts in correct user name and correct password. App then asks if I want to setup a new router or log in. If I log in I get a request for 2PV which I complete and I end up back at the "Login Required" page. with Admin as default user name ( cant change) and a request for Password. If I set up new router on ap  I end up in same place.  I think it may be an App problem with the new phone. Router Firmware is v1.0.11.100

App version that works is V 2.6.0.1215.   App version that does not V2.7.0 1317

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 15, 2020

    Hello Richvel, 

     

    I'd like for our support team to reach out for further assistance. May you send me a private message with the following info.

     

    Name:

    Email:

    Phone:

    Preferred Contact Time: (including timezone)

    Serial Number:

     

    Thank you,

    Christian