NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Oldertimer's avatar
Oldertimer
Aspirant
Dec 17, 2018

Night Hawk R7000 - ReadyCLOUD - Path to storage folder corrupted

 

 

I have been using ReadyCLOUD application with my R7000 Nighthawk router since it became available. Recently a problem arose that I have not been able to correct. I do not know what caused the problem.

At computer startup, I am signed into the R7000, but not into the USB_Storage folder. Therefore, the programs which I have setup for automatic backup cannot do so resulting in an error message. I could not find a way to add the USB_Storage folder to the path. When I accessed the Browse folder, I got folder empty message with all of my backup storage folders. It appears to me that the USB_Storage provides a “secret” path to the storage folders and to their “secret” directories. I did come across a drive letter, U:. I was able to access it and confirmed that the storage folders are populated with the backup files. The only thing I was able to do was copy a stored backup file and move it to the computer where I was able to open it.

Four or five times I have deleted ReadyCLOUD and reinstalled it. The problem remained after each reinstall.

I am at a loss at this point and hope someone in the community can help me.

 

Additional Information:

Firmware Version:  V1.0.9.60.2.60

Windows 10 Professional

Also, about the same time the problem arose, the router's IP address was changed from192.168.0.1 to 10.0,0,1 without my intervention. The IP addresses of all attached devices were also changed.

5 Replies

  • Oldertimer here again.

    Another odd situation was just noticed. The router has attached itself to my Guest network even the setup has my Primary network listed.

    • schumaku's avatar
      schumaku
      Guru

      If the computer (wireless station, client, ...) does associate with the guest network, it depends on the guest netwrk configuration. Typically, only Internet access is granted.

       

      The Netgear consumer routers change the LAN to the 10.0.0.1/24 network if they detect the current configured LAN does collide with the Internet/WAN side. Typical causes are either reconfiguration by your ISP, or sometimes a temporary failure of cable modems which fall-back to some 192.168.0.1/24 if they don't receive a valid configuration in time.

      Check the current Internet IP address on the WAN/Internet port, of different from 192.168.0.x reconfigure the router again to the 192.168.0.1/24 (the older default) or 192.168.1.1/24 (the newer default). Then ensure your computer does connect to the normal wireless. Remove the guest network from the computer configuration, or at least untick the "connect automatically" if available.


      • schumaku wrote:

        ....different from 192.168.0.x reconfigure the router again to the 192.168.0.1/24 (the older default) or 192.168.1.1/24 (the newer default).


        Not so much an older/newer thing, more a case of:

         

        192.168.0.1/24 = modem/router default

        192.168.1.1/24 = router default.