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skew-ur-data's avatar
skew-ur-data
Follower
Dec 10, 2019

Night Hawk R7800 registered under the wrong account

Hope this isn't a dumb question...

 

It's more of a profile/ phone app questionl

 

All I need to know is how I can change the email address to the R7800 router I purchased awhile back.  I just purchased a CM1000 modem and registered it.  When I logged into my account to look over a few things I realized my R7800 was not listed under my registered products and that's when I remembered I had registered it on a spam email account I created by accident.  I'd like to have them both registered under the same account but have no idea how or who to talk to about this.  When I tried registering the R7800 again, it came up as an incorrect serial number (assumingly due to it already being registered).  So I've come here as a last resort for answers.  Any help, guidance, or suggested support phone numbers I can call would be very much appreciated.  Thanks in advance for your time and help!

2 Replies

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  • schumaku's avatar
    schumaku
    Guru
    Dec 11, 2019

    Some good Netgear moderators can assist - convinced Christian_R will take care. Once confirmed, he needs a private message with the email addresses of the source and the target account.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 11, 2019

    Hello skew-ur-data,

     

    I can certainly assist! Please send me a private message with serial number and the two email addresses. 1 - The email address the device is currently registered to. 2 - The email address you prefer the device to be registered to. 


    Thanks,

    Christian