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Forum Discussion
NancyInWI
Apr 18, 2025Aspirant
Nighthawk AC1200, when i try log in on my app, i get this message, logon timed out. I have rebooted
I have deleted the app too many times, plus rebooting my device, as well, a lot of times, but it wont let me login on my app. It says, Logon timed out, please try again. If this issue persists, try...
michaelkenward
Apr 19, 2025Guru - Experienced User
Which Netgear device do you have? AC1200 is not a unique Netgear model number. Many devices come with the AC/AX tag, but it is essentially a label that Netgear, and others, attach to hardware to describe wifi speeds.
Look at the label on the device for the Model Number. And, if there is one, include the "V" bit to show the hardware version. If there is no V number, then you have V1.
AC1200 is also an aged wifi technology. Not all AC1200 support the NIghthawk app.
Disclaimer: Just another user with time on their hands.
- NancyInWIApr 21, 2025Aspirant
Thanks for the reply.
I had this netgear version still in a sealed box and decided to upgrade my old router to this newer one and when I installed it, it did open up within my app on my iPhone, but now it doesn't. I am not sure what is going on.
I have the model R6120.
- michaelkenwardApr 21, 2025Guru - Experienced User
NancyInWI wrote:
I have the model R6120.
That is pretty well the bottom of the Netgear range. It came out in 2017 and has very low specifications.
According to Netgear's manual for this device, not always the most reliable source of information, the LAN and WAN ports support only 10BASE-T or 100BASE-TX. That makes it slower than many newer internet services and most modern network hardware. This may not matter to you, but be warned that it will hobble you if you ever sign up for faster Internet, anything faster than 100 Mbps is a waste of your money.
It also slows down whatever is going on in your local network. Newer devices support at least 1000BASE-TX.
What modem/gateway/optical network termination (ONT) sits between the router and the Internet?Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
That page will also have any software, firmware and drivers for your device, if they exist.
Begin with the Quick Start/Installation Guide.
You may have done that already. I can't tell from your message.
I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.
Just another user with time on their hands.