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Jambo1907's avatar
Jambo1907
Follower
Aug 30, 2016

Nighthawk AC2600 genie app not working

D7800 Vdsl version connected to talktalk fibre
Firmware updated on arrival yesterday and factory reset performed post update
All working fine and login via routerlogin.com
Genie app login fails "router not found or supported"
Not using guest network or IPv6 and D7800 listed in supported routers
Genie

2 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Aug 31, 2016

    Hi Jambo1907,

     

    1. Have you tried using another device (another computer, smartphone, tablet)?

    2. What version of the NETGEAR Genie app/program are you using?

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Sep 04, 2016

    Hi Jambo1907,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter

    Community Team