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Forum Discussion
Nighthawk Android App Keeps Stopping
Today I attempted to open my Android phone's Nighthawk app (v 2.11.5.1716) and have continuously encountered a problem in accessing the app. When the app intially opens, it attempts to connect to the...
I purchased the Nighthawk AX8 in January and since the beginning of summer my Nighthawk App keeps crashing. I reset my Samsung S10e mobile phone and sill did not correct the issue. I also installed it on my older Samsung S9 and the same issue happened. I installed it on an iPhone 7 and the app works fine. My old phone (iPhone7) is an old phone that I have kicking around. I paid $400 for this router and it seems that Netgear has not fixed the issue as of yet, Will Netgear fix the issue or will I just return the router to Costco? let me know if you plan on fixing the issue of the Nighthawk App on Android on Samsung phones. It's been months and no fix has issued. It’s disappointing that after spending this much money and be patient on a fix that Netgear has done nothing to fix the issue.
NighthawkdownS wrote:
let me know if you plan on fixing the issue of the Nighthawk App on Android on Samsung phones.
You don't say who you are talking to there, but I have no plans to fix the issues on your phone.
I can't. Like most people here, I am just another customer.
Perhaps you meant to ask DarrenM for help.
It is hard to know whom to blame for this problem. It seems to be limited to Samsung phones.
In my case. I have found that while the Nighthawk app crashes, I have worked out how to get it to do what I want. (This is a slight improvement on the first version of the app that crashed.) I find that the problem shows up only when I switch between routers (I have two) and how I access them (local wifi or Anywhere Access).
You don't say what you are doing when the app crashes, or even which version you have installed. (I have V2.12.0.1770.) So there's not much more I can add. With luck Netgear is on the case and will mend the app soon.
NighthawkdownS wrote:
I paid $400 for this router and it seems that Netgear has not fixed the issue as of yet, Will Netgear fix the issue or will I just return the router to Costco?
Only you know if the features that you can't use through your Samsung phone are serious enough to return your router. For me, I do nothing of consequence through that route.