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justCA's avatar
justCA
Aspirant
Sep 11, 2020

Nighthawk App - Logon timeouts

Hello - I'm having issues logging into the Nighthawk iOS app.

 

I enter the correct admin and password credentials but an error message is displayed: Logon timed out, please try again. If this issue persists, try rebooting your device.

 

I've rebooted..

 

I just updated to the latest version (2.6.2.12 and iOS 13.7 iPhone X. 

 

Any ideas to troubleshoot? 

2 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Sep 17, 2020

    Hello justCA, 

     

    What is the model number of your router and the current firmware version it's on? 

     

    Christian