Forum Discussion

Aspirant

Jul 27, 2022

Nighthawk app can’t find router though internet is working

So The nighthawk app cannot find my router. I did a power cycle and it still cannot find it. the light on the modem and router are fine and the internet is working but the app can’t connect to the rou...

FURRYe38

Guru - Experienced User

Jul 27, 2022

For Apple devices:

https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message

Be sure that local network is enabled for the NH app:

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump-to/first-unread-message

If all this still fails please submit a bug thru the app:

https://community.netgear.com/t5/Nighthawk-App/How-to-report-a-bug-on-the-Nighthawk-App/td-p/2134684/jump-to/first-unread-message

Wim123
Aspirant
Jul 27, 2022
Thanks for the reply.
yes the local network is enabled for the nighthawk app. The article you provided is for orbi app.
- FURRYe38
  Guru - Experienced User
  Jul 27, 2022
  Also applies to the NH app.
  
  You still having problems?
  
  Have you tried a new setup and walk thru it?
  
  Might try a factory reset and setup from scratch on the router and see if the NH app can connect soon as the factory reset completes. Or setup the router from scratch using a wired PC and web browser, then with the mobile device re-connected to the router, try the NH app. https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-This/m-p/2216645/highlight/true#M14022