Nighthawk App: can’t use activate internet device switch (model #R7000P)

I wasn't able to use internet on a device so I looked on the nighthawk app to see if I had accidentally disabled it. When I entered the app it turned out the device was disabled so naturally I tried to reenable it by flipping the switch, however the switch didn't work so I tried to do this on many devices including the original device in which I had set up the app. None of my devices worked and it was frusturating.

-Pulingmyhairow