NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nighthawk App continuously times out when logging on to C7000v2 Modem Router
Hello, today I installed a C7000v2 (AC1900) modem-router on Cox, no problems. However, when trying to logon to the modem via a T-Mobile OnePlus 6T (Android 10), current Nighthawk App version 2.4.25....
Hi John,
Thanks for the update. Your ISP, Cox, in this case should be providing you with the firmware update should there be one available for the C7000v2. I have linked an article that provides the latest firmware versions for our cable modems/modem routers.
Christian
Hello OmoOmo & SIRRICHARD22,
May you try downloading the Nighthawk app on a different device and letting me know if thee issue persists.
Thanks,
Christian
Hello, Christian, thank you for replying. I tried with the only other device I have, an old HTC One (M7) with Android 5.0.2. Same thing happens--it "times out." It was also a bit difficult to connect; the Nighthawk App doesn't seem to realize my modem-router is already on (plugged in). It waits and waits and waits; but the C7000v2 is already on. So, I end up having to "teach" the app manually, what kind of modem-router I have. However, even once it "learns" which modem-router I have installed, it fails to connect because it "times out." I'm sorry; but I do not have another device to test Nighthawk with. Bottom line...with either Android 10 (OnePlus 6T) or Android 5.0.2 (HTC One M7), I'm still not able to connect to the C7000v2 with the Nighthawk App. Thanks again.
PS. I need to add, I can not UPgrade the HTC One to a NEWER version of Android, nor can I DOWNgrade the OnePlus 6T to an OLDER version of Android. Thanks again.