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Nighthawk App continuously times out when logging on to C7000v2 Modem Router
Hello, today I installed a C7000v2 (AC1900) modem-router on Cox, no problems. However, when trying to logon to the modem via a T-Mobile OnePlus 6T (Android 10), current Nighthawk App version 2.4.25....
Hi John,
Thanks for the update. Your ISP, Cox, in this case should be providing you with the firmware update should there be one available for the C7000v2. I have linked an article that provides the latest firmware versions for our cable modems/modem routers.
Christian
Hi Christian, here is a "PSS" (sorry about that).
After chatting with the Cox Internet rep, I was advised to just keep using Version v1.02.14, even though it's not the "Cox-certified" Version shown in your chart. It doesn't seem to be causing any issues...other than the modem-router's inability to use the Nighthawk App. Again, hopefully, the Nighthawk App Developers will "figure things out" and eventually post a version of the App in the Google Play Store which will work with the C7000v2 (with v1.02.14) firmware. Thanks so much for all your help! Stay healthy!!
To whom it may concern, for info... A few days after trying to troubleshoot this issue, I was then told by a NETGEAR rep that the Nighthawk App IS NOT COMPATIBLE with the C7000v2 AC1900 modem-router. Repeat--the Nighthawk App IS NOT COMPATIBLE with the C7000v2. Disappointing...but hey, I guess that's that! :smileysad: After learning that, I made a suggestion that NETGEAR delete the C7000v2 from the list on this web page: https://kb.netgear.com/000055505/Which-products-support-the-NETGEAR-Nighthawk-app . (However, right now, I see that hasn't been done yet--the C7000v2 is still listed. I reckon these kinds of web page edits do take some time.)