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Forum Discussion

Scoregon's avatar
Scoregon
Initiate
Sep 30, 2019

NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again

Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again."   Firmware is the most cu...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 01, 2019

Hi all, welcome to the community! If you've just recently updated the firmware of the router, we recommend doing a factory reset if you haven't yet. The link below may help.

 

http://kb.netgear.com/app/answers/detail/a_id/9665

 

Once the setup has completed, you can try and reinstall the app and let me know if the issue will persist.

 

Dexter

  • Scoregon's avatar
    Scoregon
    Initiate
    Oct 02, 2019

    Issue still persists for me.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 08, 2019

      Hi Scoregon, I have sent you a message. Please check your inbox.

       

      Dexter

      • miocevicd's avatar
        miocevicd
        Guide
        Oct 16, 2019
        I have the same issue. Haven’t been able to resolve it
    • Zach701's avatar
      Zach701
      Aspirant
      Apr 07, 2020
      Still happening to me also
    • Pathon's avatar
      Pathon
      Aspirant
      May 05, 2020
      After update says no devices. I tried reboot, reset, delete, new system and nothing Still. No help
      • Turbo74's avatar
        Turbo74
        Aspirant
        May 05, 2020

        This is so very annoying!  (and my kid keeps yelling at Fortnite too)  

  • dpweller's avatar
    dpweller
    Guide
    Apr 17, 2020
    Deleted the app. Did a factory reset. Re-installed the app and the problem is still there.
    • jrmcq's avatar
      jrmcq
      Tutor
      Apr 17, 2020
      App is absolute garbage
  • TonySkates's avatar
    TonySkates
    Aspirant
    Oct 12, 2020

    Hi

     

    Same problem here.  I bought it last Friday, installed it the same day and all appeared fine, the firmware version was V1.0.0.206 and it automatically updated to V1.0.0.210 although this did not happen smoothly!

     

    The problem I have is intermittent, yesterday morning it found 6 devices 4 on 5 GHz and 2 on 2.4 happy days - or so I thought!  However to get that far I’ve had to factory reset three times.  While it was fine during the day by the evening nothing.  Worse still it wouldn’t open the device part of the App, it wouldn’t do a speed test or much else really.  I turned the WiFi off and then back on again and while the allowed me to click on Device Manager and the enter the device list it was still empty and also the speed test unavailable.  BTW I’m only using the speed test as a method of seeing what’s available within the system.

     

    So there we are NETGEAR it looks like someone somewhere hasn’t thought things through, causing your customers frustration and many wasted hours!  Either it get sorted or it gets returned because I’ve got better things to do that reset Nighthawk every five minutes.

     

    I’m using IOS

     

    Cheers Tony