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Forum Discussion

Scoregon's avatar
Scoregon
Initiate
Sep 30, 2019

NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again

Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again."   Firmware is the most cu...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 01, 2019

Hi all, welcome to the community! If you've just recently updated the firmware of the router, we recommend doing a factory reset if you haven't yet. The link below may help.

 

http://kb.netgear.com/app/answers/detail/a_id/9665

 

Once the setup has completed, you can try and reinstall the app and let me know if the issue will persist.

 

Dexter

Scoregon's avatar
Scoregon
Initiate
Oct 02, 2019

Issue still persists for me.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 08, 2019

    Hi Scoregon, I have sent you a message. Please check your inbox.

     

    Dexter

    • miocevicd's avatar
      miocevicd
      Guide
      Oct 16, 2019
      I have the same issue. Haven’t been able to resolve it
      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Oct 17, 2019

        Hi miocevicd, welcome to the community! What steps have you tried so far? Is it on an Android or iOS device?

         

        Dexter

    • santi2020's avatar
      santi2020
      Aspirant
      May 07, 2020

      Hi,

       

      I have the same problem with my wifi router, can you please help me ?

       

      Thank you

       

      Santi

       

      • HomeITgotoguy3's avatar
        HomeITgotoguy3
        Tutor
        May 07, 2020

        I got a message to Joey Vallejo, Netgear's Design Leadership for UX, Product Design and Digital Experience Strategy regarding our frustrations. He said he'd relay our concerns on to the product and design team. 

         

        I got a message from Martin Westhead, CTO for software at Netgear. He said there are a number of tickets submitted regarding this issue. He also said a fix should be out in the next 24 hours. 

         

        I know how much all of us want to get this app working again as soon as possilbe.

        That doesn't mean it will get fixed quickly.

        We can just hope so.

         

    • Josh1mcg0wan's avatar
      Josh1mcg0wan
      Aspirant
      Dec 18, 2020
      I have tried everything and no luck! Factory reset.....nothing. Deleted app and reinstalled it.......nothing. What gives?
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Dec 18, 2020
        Josh1mcg0wan wrote:
        I have tried everything and no luck! Factory reset.....nothing. Deleted app and reinstalled it.......nothing. What gives?

        You've joined in on an old and long running discussion. If you want to grab attention, especially from the Netgear team, you'd do better to start a new conversation.,

         

        As it is, we know nothing about your hardware or what you mean by "I have tried everything".

         

         

  • Zach701's avatar
    Zach701
    Aspirant
    Apr 07, 2020
    Still happening to me also
  • Pathon's avatar
    Pathon
    Aspirant
    May 05, 2020
    After update says no devices. I tried reboot, reset, delete, new system and nothing Still. No help
    • Turbo74's avatar
      Turbo74
      Aspirant
      May 05, 2020

      This is so very annoying!  (and my kid keeps yelling at Fortnite too)  

    • mcattridge's avatar
      mcattridge
      Aspirant
      May 05, 2020

      Since it made me update the app the other day, it says that I have 0 devices connected as well. I have uninstalled and reinstalled the app, done a complete reinstall of my router all together and the only way that I am able to do anything about this is through the web. I much preferred the Genie app and am pretty disappointed with this as the replacement. What is going on??!!