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Forum Discussion

Scoregon's avatar
Scoregon
Initiate
Sep 30, 2019

NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again

Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again."   Firmware is the most cu...
Scoregon's avatar
Scoregon
Initiate
Oct 02, 2019

Issue still persists for me.

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 08, 2019

Hi Scoregon, I have sent you a message. Please check your inbox.

 

Dexter

  • miocevicd's avatar
    miocevicd
    Guide
    Oct 16, 2019
    I have the same issue. Haven’t been able to resolve it
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 17, 2019

      Hi miocevicd, welcome to the community! What steps have you tried so far? Is it on an Android or iOS device?

       

      Dexter

      • miocevicd's avatar
        miocevicd
        Guide
        Oct 17, 2019
        Thanks for the quick reply! It is on iOS. This wasn’t an issue until the last firmware update. The last step I tried was resetting to factory settings. Remote management in app has not worked since then either. For remote management it just says device is offline.
    • SeanRen's avatar
      SeanRen
      Aspirant
      Jun 10, 2020
      I have the same issue.
      Haven’t been able to resolve it.

      Tried the following actions:
      Rebooted
      Factory reset
      Uninstalled and reinstalled
      • mmont00's avatar
        mmont00
        Tutor
        Jun 10, 2020
        Updated to latest version on android 2.5.4.1036. still doesn't work.
  • santi2020's avatar
    santi2020
    Aspirant
    May 07, 2020

    Hi,

     

    I have the same problem with my wifi router, can you please help me ?

     

    Thank you

     

    Santi

     

    • HomeITgotoguy3's avatar
      HomeITgotoguy3
      Tutor
      May 07, 2020

      I got a message to Joey Vallejo, Netgear's Design Leadership for UX, Product Design and Digital Experience Strategy regarding our frustrations. He said he'd relay our concerns on to the product and design team. 

       

      I got a message from Martin Westhead, CTO for software at Netgear. He said there are a number of tickets submitted regarding this issue. He also said a fix should be out in the next 24 hours. 

       

      I know how much all of us want to get this app working again as soon as possilbe.

      That doesn't mean it will get fixed quickly.

      We can just hope so.

       

      • DaltonMac's avatar
        DaltonMac
        Aspirant
        May 07, 2020

        Thank you so much for your efforts!  That is the best news I've heard so far!!!

  • Josh1mcg0wan's avatar
    Josh1mcg0wan
    Aspirant
    Dec 18, 2020
    I have tried everything and no luck! Factory reset.....nothing. Deleted app and reinstalled it.......nothing. What gives?
    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Dec 18, 2020
      Josh1mcg0wan wrote:
      I have tried everything and no luck! Factory reset.....nothing. Deleted app and reinstalled it.......nothing. What gives?

      You've joined in on an old and long running discussion. If you want to grab attention, especially from the Netgear team, you'd do better to start a new conversation.,

       

      As it is, we know nothing about your hardware or what you mean by "I have tried everything".

       

       

  • Ric123's avatar
    Ric123
    Aspirant
    May 08, 2021
    Dexter
    Please advise me what to do as my cameras work and did 6 reboot with customer service. On phone deleted app many times and reinstalled and continues w opps no devices found. Please help me