NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Scoregon's avatar
Scoregon
Initiate
Sep 30, 2019

NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again

Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again."   Firmware is the most cu...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 17, 2019

Hi miocevicd, welcome to the community! What steps have you tried so far? Is it on an Android or iOS device?

 

Dexter

miocevicd's avatar
miocevicd
Guide
Oct 17, 2019
Thanks for the quick reply! It is on iOS. This wasn’t an issue until the last firmware update. The last step I tried was resetting to factory settings. Remote management in app has not worked since then either. For remote management it just says device is offline.
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 18, 2019

    Hi miocevicd, I have sent you a message. Please check your inbox.

     

    Dexter

    • RedWolfe's avatar
      RedWolfe
      Initiate
      Oct 23, 2019
      I have a R7000P giving me the exact issue. It's been driving me crazy for months now.

      I updated the firmware.
      Didn't fix it!
      Did a factory reset.
      Didn't fix it!
      It occurs using both iOS (iPad Air 2 running iOS 13)and and Android (Samsung Note 9 running Pie) I have Uninstalled and reinstalled both apps on both devices multiple times, both before and after the factory reset. This leads me to believe that it is a setting that was tweaked in update to the app that needs an adjustment through the desktop. What that adjustment is has me spending hours looking online for a solution.

      I have no issues with accessing the Device Manager on my computer, just using the app.
      I am not an expert but I am a gifted amateur who has been building computers and tweaking software before Bill made his first billion. I don't believe in deleting the app to fix the problem, I want to fix it and use it.

      Help me!
      • miocevicd's avatar
        miocevicd
        Guide
        Oct 24, 2019

        RedWolfe I spent almost 2 hours on the phone with customer support, but it looks like there is an issue with the new firmware. I rolled my firmware back to the previous version and it solved the issue.

         

        Go to https://www.netgear.com/support/product/R7000P.aspx then Downloads, then expand View Previous Versions and download 1.3.1.44 or possibly even 1.3.0.20. 

         

        To manually upload the previous version, log in to your router and go to Advanced. Then go to Administration and then Router Update. Click Browse and find your firmware file and upload it. Hopefully that works for you, since it fixed my issue. 

    • orko1978's avatar
      orko1978
      Guide
      Apr 27, 2020

      I have the same problem and have an open support case, still no resolution.  Perhaps you could send this 'message' to me too. Thanks.

      • ReservoirDog83's avatar
        ReservoirDog83
        Tutor
        May 02, 2020

        Has anyone have any update on this?

        I updated my app and this started happening to me too. This is why I don't like updating apps that are working, but it kept bugging me with a window to "update app to fix bugs", rather update app to create bugs.

         

        I have a device that I paused before update that I cannot get back online because it's not showing on my app.

         

        Any got any help from NetGear? I've only had my modem for a week and I'm not too crazy about it, this doesn't help either.