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NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again
Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again." Firmware is the most cu...
I have a R7000P giving me the exact issue. It's been driving me crazy for months now.
I updated the firmware.
Didn't fix it!
Did a factory reset.
Didn't fix it!
It occurs using both iOS (iPad Air 2 running iOS 13)and and Android (Samsung Note 9 running Pie) I have Uninstalled and reinstalled both apps on both devices multiple times, both before and after the factory reset. This leads me to believe that it is a setting that was tweaked in update to the app that needs an adjustment through the desktop. What that adjustment is has me spending hours looking online for a solution.
I have no issues with accessing the Device Manager on my computer, just using the app.
I am not an expert but I am a gifted amateur who has been building computers and tweaking software before Bill made his first billion. I don't believe in deleting the app to fix the problem, I want to fix it and use it.
Help me!
I updated the firmware.
Didn't fix it!
Did a factory reset.
Didn't fix it!
It occurs using both iOS (iPad Air 2 running iOS 13)and and Android (Samsung Note 9 running Pie) I have Uninstalled and reinstalled both apps on both devices multiple times, both before and after the factory reset. This leads me to believe that it is a setting that was tweaked in update to the app that needs an adjustment through the desktop. What that adjustment is has me spending hours looking online for a solution.
I have no issues with accessing the Device Manager on my computer, just using the app.
I am not an expert but I am a gifted amateur who has been building computers and tweaking software before Bill made his first billion. I don't believe in deleting the app to fix the problem, I want to fix it and use it.
Help me!
RedWolfe I spent almost 2 hours on the phone with customer support, but it looks like there is an issue with the new firmware. I rolled my firmware back to the previous version and it solved the issue.
Go to https://www.netgear.com/support/product/R7000P.aspx then Downloads, then expand View Previous Versions and download 1.3.1.44 or possibly even 1.3.0.20.
To manually upload the previous version, log in to your router and go to Advanced. Then go to Administration and then Router Update. Click Browse and find your firmware file and upload it. Hopefully that works for you, since it fixed my issue.
DexterJB another product firmware image rushed out without serious QA testing. Brilliant! ChristineT one more for the complaints list...
My Device manager on the nighthawk app used to show me all the devices connected on the network. I tried doing a factory reset / uninstall and reinstall the app and all the steps that were written to show the details but the problem still persists. Please reply back URGENTLY! I am using the app on the IOS device.
Model no on the box shows R7400
AC2600 Smart Wifi router . Not sure why this is not showing up on the list.
- Join the party, Netgear is incapable of resolving this issue. Garbage.
- when due to virus situation all working from home that time how can Netgear do this? Its not load of users but introduced bug and stopped main needed feature !!
- I have same issues. On phone 3 hours and cameras are visible on my security screen but my phone app says Opps no devices detected. I have tried everything . Deleting app. Resetting. Please help
