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NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again
Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again." Firmware is the most cu...
Gu010206 wrote:
After update I can’t do device manager using the app...
What update? Was this a firmware update from the app and/or the web GUI?
When I go to the "Device Manager" tab, it comes back "No devices found!," which is strange since you have to be connected to even get this message.
This worked for me at one time. I don't know what happened. I did do the factory reset after I installed the latest firmware (v1.0.1.100).
Also, when I go to the "Support" menu, I get "No records found!" So the very mechanism I'm supposed to use to get support for this issue, is itself incapacitated due to some issue. Horrible!
Has anyone figured this out apart from a firmware downgrade?
Has anyone gotten the "Device Manager" tab to actually show any connected devices using the v1.0.1.100 firmware, the latest Beta firmware? I'm on an iPhone 7 Plus running the latest iOS software (v13.2.3).
The Web GUI will show the 27 connected devices. The app on my iPhone shows "0" connected devices.
PigletRider wrote:Has anyone gotten the "Device Manager" tab to actually show any connected devices using the v1.0.1.100 firmware, the latest Beta firmware? I'm on an iPhone 7 Plus running the latest iOS software (v13.2.3).
The Web GUI will show the 27 connected devices. The app on my iPhone shows "0" connected devices.
I just installed the latest iOS update (v2.4.12.4) for the Nighthawk app and NOTHING changed. The tabs all looked the same and I was still showing "0" devices in the "Device Manager" tab.
"This latest release includes some important bug fixes and improvements to the dashboard and device manager" so says the text associated with this app update. What???? I think getting the devices to actually show should be considered the biggest improvement, don't you, Netgear?
Yes. A ticket is opened with Netgear. I've heard nothing regarding it.
Netgear just released the v1.0.1.108 version of the firmware for the RAX120. The upgrade from v1.0.1.100 went smoothly. Everything appears to work for now. I can now see my devices in the Nighthawk "Device Manager" tab. So this was apparenlty fixed in this latest release.
PigletRider wrote:Netgear just released the v1.0.1.108 version of the firmware for the RAX120. The upgrade from v1.0.1.100 went smoothly. Everything appears to work for now. I can now see my devices in the Nighthawk "Device Manager" tab. So this was apparenlty fixed in this latest release.
In toying with the "Device Manager" tab on the Nighthawk app (iPhone 7 Plus) extensively, there were a couple of times that it came up "0" devices. But I just reloaded the tab again and everything popped in.
So the "fix" for this issue is 90% there. It would appear that the app needs to wait a wee bit longer for data from the router before declaring that there are 0 devices. In any event, I can live with potentially loading this tab twice every now and then.