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Forum Discussion

Scoregon's avatar
Scoregon
Initiate
Sep 30, 2019

NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again

Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again."   Firmware is the most cu...
mattrichards's avatar
mattrichards
Guide
Apr 01, 2020

I have the same issue on my xr500 with firmware V2.3.2.56. What is the ETA on a resolution? 

  • dpweller's avatar
    dpweller
    Guide
    Apr 15, 2020
    Same issue here as well. Since version 2.4.24.1 of the iOS app, device manager doesn’t work. I have not updated my router firmware so the only thing that changed was the NH App.

    Please don’t ask me to create a support ticket because I did that over a week ago and your support people closed it even after I jumped through the hoops for them. Jerks!
    • dpweller's avatar
      dpweller
      Guide
      Apr 15, 2020
      Screenshots of the exchange on my CLOSED case
      • dpweller's avatar
        dpweller
        Guide
        Apr 15, 2020
        Screenshot 2
    • Lofty24's avatar
      Lofty24
      Aspirant
      May 14, 2020
      After updating my firmware, I too am not able to see the devices on my NG app ! This is insane . I had a couple of devices that I turned off from the NG app and now I have no way of getting internet on those devices . Rebooted and everything .

      I also created a ticket and recd an email to call NG with a ticket # . I did and I was 37th (!!!!) in the queue ! The ticket# was supposed to “expedite “ my call , according to the outgoing message . Really ?
      • ReservoirDog83's avatar
        ReservoirDog83
        Tutor
        May 14, 2020
        To give internet access to your device you will have to do it from a browser, go to routerlogin.com and log in.

        I had the same issue but it got resolved after they updated the app last week.

        Good luck!
    • Ric123's avatar
      Ric123
      Aspirant
      May 08, 2021
      Horrible customer service. On phone total 4 hours and mostly wait time and have me go through each step over and over. Still " opps no devices found on my android
  • Jrzygrl's avatar
    Jrzygrl
    Aspirant
    May 05, 2020

    Same here it's so annoying .

    • HomeITgotoguy3's avatar
      HomeITgotoguy3
      Tutor
      May 05, 2020

      So how do I get the older version for my IPhone?

      • SoCalProf's avatar
        SoCalProf
        Tutor
        May 05, 2020

        There may be other ways, but as far as I know the only way is to find an old iPad or iPhone that has an earlier iOS.  Like I said, mine is still using iOS 10, and that forced the App Store to give me the older version of Nighthawk.  I don't know if iOS 11 is old enough to force Netgear to give you the older version of Nighthawk, but it may. Unfortunately iOS 12 will use the new defective Nighthawk app.