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Forum Discussion
NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again
Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again." Firmware is the most cu...
I have the same issue on my xr500 with firmware V2.3.2.56. What is the ETA on a resolution?
Same issue here as well. Since version 2.4.24.1 of the iOS app, device manager doesn’t work. I have not updated my router firmware so the only thing that changed was the NH App.
Please don’t ask me to create a support ticket because I did that over a week ago and your support people closed it even after I jumped through the hoops for them. Jerks!
Please don’t ask me to create a support ticket because I did that over a week ago and your support people closed it even after I jumped through the hoops for them. Jerks!
- Screenshots of the exchange on my CLOSED case
- After updating my firmware, I too am not able to see the devices on my NG app ! This is insane . I had a couple of devices that I turned off from the NG app and now I have no way of getting internet on those devices . Rebooted and everything .
I also created a ticket and recd an email to call NG with a ticket # . I did and I was 37th (!!!!) in the queue ! The ticket# was supposed to “expedite “ my call , according to the outgoing message . Really ?- To give internet access to your device you will have to do it from a browser, go to routerlogin.com and log in.
I had the same issue but it got resolved after they updated the app last week.
Good luck!- Thanks ! I’ll try that .
- Yeah, you should be able to log into the router through a browser and turn on all blocked devices.
Another bug I noticed was that when I first installed the router is that it saw my extender right away. After noticing that the signal from the router was strong enough and I didn't have to use the extender, I unplugged it. Then DumaOS did not allow me to delete the device because it "was still being used". I don't know how the router can "see" a non-powered unit and not let you delete it. I had to reboot the router and then it allowed me to delete. Seems that there are bugs everywhere - nighthawk app & DumaOS. Kind of dissapointing since I just bought it.
One last note to others on this chat. Set your options to not automatically update the firmware. I have learned in the past to never update firmware until it has been vetted for at least a few months. I bricked a WD device by having it automatically update and they had to send me a new one since it was under warranty.- It worked ! Thanks again :)
And yes , I do not opt in to any automatic updates . Great advice !
- Horrible customer service. On phone total 4 hours and mostly wait time and have me go through each step over and over. Still " opps no devices found on my android
