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Forum Discussion

Scoregon's avatar
Scoregon
Initiate
Sep 30, 2019

NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again

Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again."   Firmware is the most cu...
dpweller's avatar
dpweller
Guide
Apr 15, 2020
Same issue here as well. Since version 2.4.24.1 of the iOS app, device manager doesn’t work. I have not updated my router firmware so the only thing that changed was the NH App.

Please don’t ask me to create a support ticket because I did that over a week ago and your support people closed it even after I jumped through the hoops for them. Jerks!
dpweller's avatar
dpweller
Guide
Apr 15, 2020
Screenshots of the exchange on my CLOSED case
  • dpweller's avatar
    dpweller
    Guide
    Apr 15, 2020
    Screenshot 2
    • dpweller's avatar
      dpweller
      Guide
      Apr 15, 2020
      Screenshot 3
      • dpweller's avatar
        dpweller
        Guide
        Apr 15, 2020
        What I was asked to do in screenshot 3 is what I did to OPEN the case.

        Frustrating.
    • joerod101's avatar
      joerod101
      Initiate
      May 02, 2020

      So this is now happening to me after I upgraded the app. From this thread I can see this has been going on for several months and Netgear can't/won't fix this. One of the reasons I got the netgear router was because a friend used the app to help control his kids' wifi time, and it has worked well for me up to now. This is taking away the main reason I went with netgear. Unfortunate that I may need to switch brands if this can't get addressed immediately.