NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Scoregon's avatar
Scoregon
Initiate
Sep 30, 2019

NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again

Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again."   Firmware is the most cu...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 01, 2019

Hi all, welcome to the community! If you've just recently updated the firmware of the router, we recommend doing a factory reset if you haven't yet. The link below may help.

 

http://kb.netgear.com/app/answers/detail/a_id/9665

 

Once the setup has completed, you can try and reinstall the app and let me know if the issue will persist.

 

Dexter

dpweller's avatar
dpweller
Guide
Apr 17, 2020
Deleted the app. Did a factory reset. Re-installed the app and the problem is still there.
  • jrmcq's avatar
    jrmcq
    Tutor
    Apr 17, 2020
    App is absolute garbage