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Forum Discussion

Scoregon's avatar
Scoregon
Initiate
Sep 30, 2019

NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again

Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again."   Firmware is the most cu...
JC_Hammer22's avatar
JC_Hammer22
Initiate
May 02, 2020
Just updated the app and says I have no devices connected when clearly I do ... you had one job Nighthawk app just one
  • JJB651's avatar
    JJB651
    Guide
    May 02, 2020
    I have the same problem no device connected and it’s very slow after updating the app. NETGEAR PLEASE WE NEED A UP TO DATE APP!!!!
    • Mprussell74's avatar
      Mprussell74
      Tutor
      May 02, 2020
      The app won’t let me log in anymore. Still can log in through app on iPad that I did not upgrade.
      • JJB651's avatar
        JJB651
        Guide
        May 02, 2020
        NETGEAR PLEASE UPGRADE THE APP!!!!
    • Synakul's avatar
      Synakul
      Aspirant
      May 02, 2020

      I thought i was the only one, it was working a week ago and now when i go to device manager it says 0 devices found. 

  • seeiler's avatar
    seeiler
    Guide
    May 02, 2020
    Same...I got on the app to turn a device on and it said it needed to be updated so I did and now my device shows connected with problems and no devices show as connected on the app. I’ve tried powering off and on, logging in and out, but so far nothing has helped. This is absurd. I wasn’t having any issues until I did the update on my phone.
  • Appleg's avatar
    Appleg
    Initiate
    May 02, 2020

    I am so over with Netgear.  I also was forced to upgrade the Nightawk app and immediateli all connected devices were remove.  I did a factory reset on the router, uninstalll and re-install the app and the same issue is being repeated.  I am ready to pull my hair out because it is one issue after another.  The funny part about the support team, everyone has a different resolution, which i think is a trial an error tactic that is being used.  Lets give a resolution and it if fixes the issue whoop-de-do.  Netgear, I need my connected device to display on my app.

     

    Frustrated,

    Appleg

    • Mprussell74's avatar
      Mprussell74
      Tutor
      May 02, 2020

      This is not the first time this has happened. I wish I had remembered to check first.  

    • tolson37's avatar
      tolson37
      Aspirant
      May 05, 2020

      I've got the same issue now too.  The nighthawk app on my iphone 11 pro stopped showing all the connected devices.  I really used this alot to shutdown my daughters devices at certain times.  I tried deleting the app and re-installing.  rebooting my router too...

       

      I can get to the devices by logging in via my macbook pro thru safari just fine.

       

      Seems like it just happened with the latest release of the apple Nighthawk app.