NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again
Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again." Firmware is the most cu...
Issue with Nighthawk App iOS version 2.5.0.47, on app Device Manager shows No device found! Before Nighthawk App updated to this version 2.5.0.47, Nighthawk App showed Device Manager devices. After App updated, it is not working on any iOS device. Can't revert to order version Nighthawk version, which was working before App update. Updated iOS device OS, same issue. Tried on NOT updated Nighthawk iOS device and still works until App updates. It is the Nighthawk App update the issue. AC2100 Device have the latest firmware update and Nighthawd App previous version Device Manager on App was working. It is not the AC2100 device firmware. Netgear needs to revise Nighthawk App for iOS and fix it. the only reason why I use and like Nighthawk App is that I can see the connected devices on any iOS device and Android device. I haven't checked on an Android device to see if there is the same issue with the Nighthawk App.
- I’m hoping for some resolve soon and will likely only get answers from those of you that still have support. My router is past the date of any support options so I can’t get help from them. Glad I’m not alone, but this is super annoying!
- basic things does not work for thousands of buyers so wondering what is going on and no device found is very frustrating as already we wonder which device and even earasing device names and now no device at all found?
Model R7200 Nighthawk App IOS Version 2.5.0.47 - Device Manager - No device found!
Tested Nighthawk App Version 2.5.0.47, Device Manager works and it is confirmed on Android devices. It shows all devices.
Nighthawk App IOS Version 2.5.0.47 - Device Manager - No device found! It NOT WORKING on any iOS devices or OS versions.
Netgear needs to address this issue.. It is a problem only shown on the latest Nighthawk App version. Does matter what firmware version or WIFI router, at least on the ones that I tested.
- Read my entire post that you replied to
I posted this already but I guess people aren't reading the whole post. THESE STEPS FIXED MY iOS APP, READ IN ENTIRETY.
***UPDATE UPDATE UPDATE***
I have made a breakthrough on this issue. In my particular case, this worked! If you don't have an extender connected to your network, this may not apply. Here is my setup and the steps I used to fix this.
1. XR500 Gaming Router
2. EX7700 Extender
Log into your router with admin credentials, reset everything to defaults.
Setup your SSIDs with Smart Connect enabled and make any modifications you want to the IP range, admin credentials, etc.
Log into your extender, go to Settings>Wireless
Toggle the following settings to 'No': Enable One WiFi Name and Sync Configuration from NETGEAR Router
- If you have an extender, change your SSIDs (both 2.4 and 5GHz), to something different than your Router's broadcast i.e. add a # 2 or something (Example and Example2)
- Next ensure you are on different channels for each of the networks i.e. 8 on the router and 6 on the extender for 2.4GHz radio
- Do the same for the 5GHz radio
- Save, reboot router and extender (if applicable)
- power cycle your phone, connect to your new SSID, open app, log in and voila -
DEVICE MANAGER IS NOW WORKING FOR ME
One user appears to have found sucess with his/her router. Has anyone had success using what was posted here for a different router?