NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again
Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again." Firmware is the most cu...
I allso just sent and email to netgearteam@netgear.com asking for help.
Everyone should email them until this gets fixed.
I e-mailed them as well. Absolutely ridiculous that an upgrade would break the whole purpose of the app and futhermore, all you people who are telling us to login to the router and do this or that, get in the right forum please. We are all here because we are dissatisfied with the ability to manage our routers remotely without the use of a computer. If the app doesn't work, make an announcement and tell us what you're doing to fix it, or simply recall the 'update' and make available the last iteration that actually worked.
- I get that, but I also came to the forum for help since I wasn’t getting any from Netgear. I am dissatisfied but I also thought it would be nice to be helpful as well, especially to the people that needed access to control their devices in the meantime since it can’t be done from the app. A forum is a place where ideas can be shared on a particular issue so thanks for your pointless suggestion, but I did go to the right place for it. Sorry you have no use for the suggestions people have offered.
I'm having the exact same issue. So frustrating!
If you don't know how to manage your devices without the app, I don't know why you'd be in the app forum. Walk, then run. If you going to disagree with me, at least use civil discourse. I did say please.
***UPDATE UPDATE UPDATE***
I have made a breakthrough on this issue. In my particular case, this worked! If you don't have an extender connected to your network, this may not apply. Here is my setup and the steps I used to fix this.
1. XR500 Gaming Router
2. EX7700 Extender
Log into your router with admin credentials, reset everything to defaults.
Setup your SSIDs with Smart Connect enabled and make any modifications you want to the IP range, admin credentials, etc.
Log into your extender, go to Settings>Wireless
Toggle the following settings to 'No', Enable One WiFi Name and Sync Configuration from NETGEAR Router
- Change your SSIDs (both 2.4 and 5GHz), to something different than your Router's broadcast. i.e. add a # 2 or something
- Next ensure you are on different channels for each of the networks i.e. 8 on the router and 6 on the extender
- Save, reboot and power cycle your phone
Tadah! The app now works :)