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Forum Discussion

Scoregon's avatar
Scoregon
Initiate
Sep 30, 2019

NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again

Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again."   Firmware is the most cu...
mmont00's avatar
mmont00
Tutor
May 10, 2020
Same issue here. Just bought the xr500 and no devices in app. Can see them only through DumaOS via browser.
mmont00's avatar
mmont00
Tutor
May 10, 2020
I am on android. Saw that there was a fix for the Apple devices, but don't see one Google Play Store. ?
  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    May 10, 2020
    mmont00 wrote:
    I am on android. Saw that there was a fix for the Apple devices, but don't see one Google Play Store. ?

    All the reports here have been on iOS devices. Android did not suffer from the same fault. So no need for an app update.

     

    My Android Device Manager can all see attached devices. But I do have to "refresh" the display to get at them.

    • Turbo74's avatar
      Turbo74
      Aspirant
      May 10, 2020
      Finally!
      I go to bed last night and my son is again yelling at his game, and I text him to please be quiet without a response, still yelling. I check the long shot to see if my app is working, and it is! All the devices are showing! I shut him down and quiet at last. Thank you, Netgear!!

      It’s now version 2.5.1.10.
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        May 10, 2020
        Turbo74 wrote:
        I shut him down and quiet at last.

        Tee hee.

         

         

    • mmont00's avatar
      mmont00
      Tutor
      May 11, 2020
      Hmm. Interesting. I was unable to see devices on either the iPhone version 2.5.... and the Android version 2.4... Had a chat with Netgear and they said the app has issues that will be fixed on the next release. So why is it that some are able to see devices and others can't? My xr500 firmware is up to date.