NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again
Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again." Firmware is the most cu...
Just FYI - if you haven't already, I would recommend opening up a chat session and letting them know. I think the more tickets they open, the faster they will respond. Hopefully!
Solved mine yesterday. I downgraded to two versions below the current and still wasn’t working. I then reinstalled the latest firmware and THEN did a hard reset.
I now see all devices in admin GUI and the app. Hope this helps at least one other person.
I now see all devices in admin GUI and the app. Hope this helps at least one other person.
- Would you mind listing the procedure you used to downgrade the firmware? Thanks!
https://www.netgear.com/support/product/R7900P.aspx#download
Current is 1.4.1.50 for me so I pulled 1.4.1.30 then went to my admin GUI > Advanced > Administration > Router Update > Browsed the download and uploaded it.
Once everything was back up I checked to see if my devices would appear as I knew I had no issues on this firmware. The did not. So I went back to the update module and did a check on the top right and allowed the system to find and install 1.4.1.50 on its own. Still did not work.
I then unplugged the router and pushed the reset button. Apparently this won't do anything, just listing it to walk you through my exact steps so then I plugged it back in and held reset pin for 10 seconds and re-setup the router. Had a few hiccups where the gui wouldn't load but a couple restarts and its workign fine now.
- Great. Thanks. I will post again if this works for my xr500.