NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again

---

Armzilla wrote:
My device manager is the only option that doesn’t work. With my kids being home schooled I want to ensure they aren’t playing games online and getting distracted.

---

It isn't obvious to me what you are trying to do and why "device manager" is the problem. If you can explain the issue then perhaps someone can suggests ways to achieve what you want.

Device manager works fine here. I can see and control devices.

Let's start with the device you are trying to manage with the Nighthawk app. A router? Which one?

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

Which app is this? Android? iOS?

What are you hoping to do with the app? Turn things on and off? Manage some form of parental controls?

Is this with a local connection of "Anywhere" access?

---

Armzilla wrote:
It’s upsetting that your product doesn’t work. Looks like I’m going to have to buy another brand. It’s been like this for months!

---

You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear  techies. So talk of "your product" is a bit off track for this place.

Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.

If you want "official" support then you should go through the right channels.

Contact Us | Support | NETGEAR

One final comment, you don't seem to have started a discussion anywhere else for your problem. You have joined in on an existing conversation that may or may not have anything to do with your problems.

There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.

If you do want help with your problem, check previous stuff that may be related then start your own discussion.

If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide.