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Forum Discussion
NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again
Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again." Firmware is the most cu...
Hi all, welcome to the community! If you've just recently updated the firmware of the router, we recommend doing a factory reset if you haven't yet. The link below may help.
http://kb.netgear.com/app/answers/detail/a_id/9665
Once the setup has completed, you can try and reinstall the app and let me know if the issue will persist.
Dexter
Hi
Same problem here. I bought it last Friday, installed it the same day and all appeared fine, the firmware version was V1.0.0.206 and it automatically updated to V1.0.0.210 although this did not happen smoothly!
The problem I have is intermittent, yesterday morning it found 6 devices 4 on 5 GHz and 2 on 2.4 happy days - or so I thought! However to get that far I’ve had to factory reset three times. While it was fine during the day by the evening nothing. Worse still it wouldn’t open the device part of the App, it wouldn’t do a speed test or much else really. I turned the WiFi off and then back on again and while the allowed me to click on Device Manager and the enter the device list it was still empty and also the speed test unavailable. BTW I’m only using the speed test as a method of seeing what’s available within the system.
So there we are NETGEAR it looks like someone somewhere hasn’t thought things through, causing your customers frustration and many wasted hours! Either it get sorted or it gets returned because I’ve got better things to do that reset Nighthawk every five minutes.
I’m using IOS
Cheers Tony