NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk App Device Offlne (Code:CDIL-API-FAIL)
I rebooted my RAX50 router last night and now the internet led is red, although i have access to the internet and everything seems to be working. However when i go to my Netgear Nighthawk app and...
what modem/gateway is it connected to?
I use the RAX50 in AP mode so it connects to the switch which connects to the firewall which is connected to the ISP modem.
I got the app to start working and showing attached devices after doing another factory reset and not loading my backup config but recreating the settings from sratch. However the ISP light is still red.
The modem is technicolor TC8715D.
ISP Modem > Firewall > Switch > RAX50
In AP mode, the RAX isn't controlling any of that.
Plus you have a Modem/router combo device and a firewall in line. I'd be betting on one of the devices that is actually managing routing functions to be blocking something.
- I mean everything is working normally just don’t ever remember the internet led being red.
I see there are other posts about people with a similar issue with the led being red but everything is working normally. LED is white today and was able to confirm anywhere access can be enable again. I didnt touch any other settings on any of the network appliances following the issue yesterday. Appears to be some kind of delay after rebooting the wireless router and then restoring the factory settings.
Well unfortunately, both issues have come back again. I rebooted the router again just to test and sure enough the led light is red and when I go to my devices in the Nighthawk app i get that same error (Device Offline code: CDIL-API-FAIL) and it won't load any connected devices.
This definietly seems like a bug in the firmware 1.0.3.96 or an issue with Netgear's services or APIs. Debating whether i should try and downgrade the firmware? Eitherway i think Netgear support needs to take a look at this.