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Forum Discussion
Nighthawk App Device Offlne (Code:CDIL-API-FAIL)
I rebooted my RAX50 router last night and now the internet led is red, although i have access to the internet and everything seems to be working. However when i go to my Netgear Nighthawk app and...
I still have yet to see any updates whether this is an issue related to the Netgear Nighthawk app or an issue related to the firmware.
In addition i've noticed that the access control is not working. Even after selecting pause in the Netgear Nighthawk app, network access to the device is not stopped and when viewing the device from the router management gui under Security > Access Control it does not show blocked which is very misleading. At this point I would not rely on this functionality for stopping network access to the device.
It should be illegal for a manufacture to make an update that doesn't work per their product advertising and refuse to support or refund the paid price while in warrenty after they break it. I know some states have lemon laws on vehicles. I wish it was on things like this.
They have your money and laugh it off as you leave to go to their competitor. BTW Netgear told me to go get a refund from the seller but they only offer 30 days after purchase not the warrenty.