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Forum Discussion

Joekidd's avatar
Joekidd
Aspirant
Jan 30, 2023

Nighthawk app does not log into my Netgear Nighthawk R7000 router

The issue started when I upgraded my phone to an Iphone 13 Max Pro, latest IOS. My Netgear Nighthawk R7000 firmware is current and up to date. My Nighthawk app is the latest release. I am able to logi...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 30, 2023

What version of FW is currently loaded? 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

If you reset the router and setup from scratch using the NH app, did you also power OFF the modem for 1 minute and back on as well? 

 

Might go ahead and submit a bug report too:

https://community.netgear.com/t5/Nighthawk-App/How-to-report-a-bug-on-the-Nighthawk-App/td-p/2134684/jump-to/first-unread-message

  • Joekidd's avatar
    Joekidd
    Aspirant
    Jan 30, 2023
    As I said in my post the FW is the current release. V1.0.11.136_10.2.120. Internet provider is xfinity, modem is a motorola model MB8600. And yes I cycled both the modem and router during the install. Turning off the router first, then the modem, waited 1 minute, turned on the modem and waited for it to finish connecting, then turned on the router, and connected my phone to the Netgear14 ssid.
    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Jan 31, 2023
      Joekidd wrote:
      As I said in my post the FW is the current release. V1.0.11.136_10.2.120.

      Read the first message again. No FW version listed there. Claims of "current and up to date" are meaningless for many reasons.

       

      The good news is that the modem should not be getting in the way.

       

      Sadly, recent versions of the mobile apps have had problems. First one (Android) and then the other (iOS) .

       

      One trick that sometimes works – for no apparent reason – is to uninstall and reinstall the app on your mobile device.

       

      You might also like to see if there is anything useful in the section given over to Armor:

       

      NETGEAR Armor - NETGEAR Communities

      • Joekidd's avatar
        Joekidd
        Aspirant
        Jan 31, 2023
        As suggested I have uninstalled and re-installed the app multiple times. No luck on that front. So yes I have filed a bug report. I apologize for any perceived snark about the current version. It was more through my frustration atm. When I say current, I always make sure that the version available for download, is the version that is installed. Right now I have set the process aside and will wait for either a new app or new firmware from Netgear, before trying again.