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Forum Discussion
Nighthawk app does not log into my Netgear Nighthawk R7000 router
The issue started when I upgraded my phone to an Iphone 13 Max Pro, latest IOS. My Netgear Nighthawk R7000 firmware is current and up to date. My Nighthawk app is the latest release. I am able to logi...
As I said in my post the FW is the current release. V1.0.11.136_10.2.120. Internet provider is xfinity, modem is a motorola model MB8600. And yes I cycled both the modem and router during the install. Turning off the router first, then the modem, waited 1 minute, turned on the modem and waited for it to finish connecting, then turned on the router, and connected my phone to the Netgear14 ssid.
Joekidd wrote:
As I said in my post the FW is the current release. V1.0.11.136_10.2.120.
Read the first message again. No FW version listed there. Claims of "current and up to date" are meaningless for many reasons.
The good news is that the modem should not be getting in the way.
Sadly, recent versions of the mobile apps have had problems. First one (Android) and then the other (iOS) .
One trick that sometimes works – for no apparent reason – is to uninstall and reinstall the app on your mobile device.
You might also like to see if there is anything useful in the section given over to Armor:
- As suggested I have uninstalled and re-installed the app multiple times. No luck on that front. So yes I have filed a bug report. I apologize for any perceived snark about the current version. It was more through my frustration atm. When I say current, I always make sure that the version available for download, is the version that is installed. Right now I have set the process aside and will wait for either a new app or new firmware from Netgear, before trying again.
Joekidd wrote:
When I say current, I always make sure that the version available for download, is the version that is installed.That works most of the time, but you might be surprised by how many "the latest" reports we see here that are no such thing. Sometimes by a large margin.
It depends on how you check. If you use one of the apps, or even the on-board check in the browser graphical user interface (GUI), it can get out of synch with the real world.
Then there are "hotfix" updates that have yet to migrate from the support library onto the update server, which is usually a day or two behind the library. That gives Netgear a bit of time to watch for reports of issues from the experienced users who keep an eye on the library.