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SherryJC's avatar
SherryJC
Tutor
May 11, 2019

Nighthawk app duplicating information

R8000 Nighthawk, EX8000 extender, EX7300 extender When I change the information for the EX8000 extender, it duplicates the name and assigns it to the EX7300 extender.  I want the EX7300 to be named...
DexterJB's avatar
DexterJB
NETGEAR Moderator
May 20, 2019

Hi SherryJC, were you able to get this sorted out?

 

Dexter

SherryJC's avatar
SherryJC
Tutor
May 21, 2019
This morning, the Nighthawk shows 6 devices as Ex7300. There is one EX7300, one EX8000, and one R8000. I never had this problem with the Genie app. Some descriptions I put in for other connected devices are now blank (---). How am I supposed to monitor or troubleshoot connections with this app?

Screenshot of 2 of the 6 EX7300 entries attached.
  • schumaku's avatar
    schumaku
    Guru - Experienced User
    May 21, 2019
    SherryJC wrote:
    How am I supposed to monitor or troubleshoot connections with this app?

    In the current state of the Nighthawk App - and much more the various related issues on the Nightawk routers: Mission impossible. See the lengthy Nighthawk App Bugs track. SherryJC  I'm fully with you!

    • SherryJC's avatar
      SherryJC
      Tutor
      May 22, 2019
      I got this router under a Best Buy replacement guarantee for a previous model that failed. This one is failing me daily! Fortunately, this "upgrade" only cost me $25 out of pocket