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Forum Discussion

SherryJC's avatar
SherryJC
Tutor
May 11, 2019

Nighthawk app duplicating information

R8000 Nighthawk, EX8000 extender, EX7300 extender When I change the information for the EX8000 extender, it duplicates the name and assigns it to the EX7300 extender.  I want the EX7300 to be named...
SherryJC's avatar
SherryJC
Tutor
May 21, 2019
This morning, the Nighthawk shows 6 devices as Ex7300. There is one EX7300, one EX8000, and one R8000. I never had this problem with the Genie app. Some descriptions I put in for other connected devices are now blank (---). How am I supposed to monitor or troubleshoot connections with this app?

Screenshot of 2 of the 6 EX7300 entries attached.
schumaku's avatar
schumaku
Guru - Experienced User
May 21, 2019
SherryJC wrote:
How am I supposed to monitor or troubleshoot connections with this app?

In the current state of the Nighthawk App - and much more the various related issues on the Nightawk routers: Mission impossible. See the lengthy Nighthawk App Bugs track. SherryJC  I'm fully with you!

  • SherryJC's avatar
    SherryJC
    Tutor
    May 22, 2019
    I got this router under a Best Buy replacement guarantee for a previous model that failed. This one is failing me daily! Fortunately, this "upgrade" only cost me $25 out of pocket