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Forum Discussion

Vinoshepherd66's avatar
Vinoshepherd66
Aspirant
Oct 24, 2022

Nighthawk App email address

Hi Community, when I created my Nighthawk App account on my iphone I inadvertently misspelled my email address. Now, every time it tries to verify by email, it doesn't come through because it's missp...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 27, 2022

Hi @Vinoshepherd66, we recommend contacting our customer care team via email at customer.service@netgear.com and provide a detailed description of your concern for them to assist and find a resolution for you.

 

Dexter

NETGEAR Team

Vinoshepherd66's avatar
Vinoshepherd66
Aspirant
Nov 01, 2022

Dexter,

I did email the team as you suggested and they closed out the concern without a resolution.  I replied to the email they sent saying it was resolved but I haven't heard anything since. Pretty poor customer service.

Regards,

Ron

 

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 03, 2022

    Please provide us with the case number for us to check on it.

     

    Dexter

    NETGEAR Team

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Nov 15, 2022

        Hi, apologies for the delayed response. You can try changing your email via my.netgear.com by temporarily logging in using the registered email.

         

        Dexter

        NETGEAR Team