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Forum Discussion
Nighthawk app Error CDIL-API-FAIL
I have an rax15 and am getting CDIL-API-FAIL when try to access the device manager. I am getting the error on both my iPad and iPhone. Have tried reinstalling the app and still get the error. I am on...
g3auto wrote:
I have an rax15 and am getting CDIL-API-FAIL when try to access the device manager.
Local wifi? Anywhere Access?
g3auto wrote:
I am on the latest version of firmware V1.0.2.82_2.0.52.
What hardware is this? It may be an R7800, but who knows? I'm afraid the firmware version doesn't help, as Netgear may well use the same number for different devices.
It's an AX1800 WiFi 6 router and I am connecting via local access. I have been able to do this in the past without issue and everything else seems to be working fine.
g3auto wrote:
It's an AX1800 WiFi 6 router ....
Nope. Look at the label on the thing.
AX1800 is not a reliable guide to model number. Many devices come with an AX tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds. I can see about half a dozen AX1800 in Netgear's repertoire.
I did look on the label and provided the only 2 number model RAX15 and AX1800 see attached photo
I am having the same issue with a Netgear RAX50. Running firmware 1.0.3.96 and the mobile app is version 2.11.0.11. This is the first issue i've really had with the RAX50 and the mobile app.
I am looking into this issue and will let you know if I find a fix.
DarrenM
- Thanks Darren. If additional info or configured settings are needed let me know.
