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Forum Discussion

g3auto's avatar
g3auto
Tutor
Jun 10, 2021

Nighthawk app Error CDIL-API-FAIL

I have an rax15 and am getting CDIL-API-FAIL when try to access the device manager. I am getting the error on both my iPad and iPhone. Have tried reinstalling the app and still get the error. I am on...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jun 11, 2021
g3auto wrote:

I have an rax15 and am getting CDIL-API-FAIL when try to access the device manager.

 

Local wifi? Anywhere Access?

 

 

g3auto wrote:

I am on the latest version of firmware V1.0.2.82_2.0.52.

What hardware is this? It may be an R7800, but who knows? I'm afraid the firmware version doesn't help, as Netgear may well use the same number for different devices.

 

rpmurph8300's avatar
rpmurph8300
Apprentice
Aug 21, 2021

I am having the same issue with a Netgear RAX50. Running firmware 1.0.3.96 and the mobile app is version 2.11.0.11. This is the first issue i've really had with the RAX50 and the mobile app.

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Aug 26, 2021

    I am looking into this issue and will let you know if I find a fix.

     

    DarrenM

    • rpmurph8300's avatar
      rpmurph8300
      Apprentice
      Aug 26, 2021
      Thanks Darren. If additional info or configured settings are needed let me know.
      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Aug 26, 2021

        I found out this error happens when the APP believes the router is offline does this keep happening after a reboot of the router?