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CCONNENet's avatar
CCONNENet
Aspirant
Nov 17, 2018

Nighthawk App (formerly up)

Just installed new router successfully, it’s working great. Would like to use Nighthawk app going forward, but the app won’t load on two different iPads or my iPhone.

Any ideas? I’m thinking the problem is probably with the app itself.

Thanks!

Carol

3 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 20, 2018

    Hi CCONNENet,

     

    Welcome to the community!

     

    1. What is the model number and firmware version of the router?

    2. What is the iOS version of your devices?

    3. What version of the app do you have installed?

    4. Have you tried other devices (Android, PC, Mac)?

    5. When you say it doesn't load, is it on a certain tab on the app or the app does not open at all?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 23, 2018

      Hi CCONNENet,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • CCONNENet's avatar
        CCONNENet
        Aspirant
        Nov 24, 2018
        Tried installing again, for about the tenth time, this time it worked! Thanks for checking in.